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Good Services
Decoding the Mystery of what Makes a Good Service
Langbeschreibung
Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get startedbut this is the first book that describes what a'good' service is, what makes a good service andwhy.This book lays out the essential principlesfor building services that work well for users.Demystifying what we mean by a 'good' and 'bad'service and describing the common elementswithin all services that mean that it either worksfor users or doesn't.A practical book for non-practitioners interestedin better service delivery, a book to guide theirdecision making without the need to first learnhow to design a service themselves.
Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.
ISBN-13:
9789063695439
Veröffentl:
2020
Erscheinungsdatum:
10.02.2020
Seiten:
224
Autor:
Lou Downe
Gewicht:
335 g
Format:
195x130x20 mm
Sprache:
Englisch