Telephone Surveys in Europe

Telephone surveying is the most often applied mode of data collection in Europe. That implies a need for methodological knowledge on this topic. However, technical conditions are changing rapidly and the challenge for survey researchers to stay up-to-date is immense. For instance, landline and mobile phone coverage have extremely changed in the last time. Along with the rising number of so-called "mobile-onlys", this particular field of telephone survey research becomes more and more important. Thus, we concentrate on the latest developments and trends in landline and mobile phone surveys in Europe.

Part I Spotlights on Selected European Countries: Russia.- The Netherlands.- Switzerland.- Finland.- Great Britain.- Italy.- Portugal.- Part II Sampling for Telephone Surveys: Who can be contacted by phone? Lessons from Switzerland.- Sampling Frames for Telephone Surveys in Europe.- Mobile- and Landline-Onlys in Dual-Frame-Approaches: Effects on Sample Quality.- Part III Weighting and Nonresponse: Weighting for unequal inclusion probabilities and nonresponse in dual frame telephone surveys.- Weighting to Adjust for Non-Observation Errors in Telephone Surveys.- Nonresponse in an Individual Register Sample Telephone Survey in Lucerne (Switzerland).- Part IV: Data Quality: Factors Affecting Measurement Error in Mobile Phone Interviews.- Telephone surveys via landline and mobile phones: mode effects and response quality.- Data Quality in telephone surveys via mobile and landline phone.- Part V: Recommandations for Telephone Surveys.- The Impact of Introductions in Telephone Surveys.- Preference for Mobile Interview Surveys? Interplay of Costs, Errors and Biases.- Fieldwork Monitoring in Telephone Surveys.