Public Services

This book is available as open access through the Bloomsbury Open Access programme and is available on bloomsburycollections.com.Griffiths, Kippin and Stoker bring together many of the country's leading academic and policy experts to explore the long-term challenges facing public services, and ask what the role of government, citizens and society should be in addressing them. The book sets out a new reform agenda, exploring possibilities for the future design and delivery of public services in the UK and beyond. Public Services: A New Reform Agenda is an important new contribution to the debate that will be invaluable for policymakers, practitioners and academics.

1: Introduction - Simon Griffiths and Henry KippinPART I: NEW RELATIONSHIPS BETWEEN STATE AND CITIZEN2: Motivation, Behaviour and the Microfoundations of Public Services - Gerry Stoker and Alice Moseley 3: Developing a Civic Approach to Public Services: Time to take pluralism seriously - Michael Kenny 4: Towards a new model of public services: The capability approach and rights-based approaches- Polly Vizard5: Public Service Reform and Social Inequality - Peter Taylor-Gooby6: Democracy, Deliberation and Public Service Reform - Annabelle Lever PART II: A NEW PUBLIC SERVICES ECOLOGY7: Fostering Supply Side Markets for Public Services - Paul A. Grout8: A New Role for the Third Sector? - Pete Alcock9: Targets, choice and voice: accountability in public services? - Deborah Wilson 10: Choice and competition: evidence from healthcare - Carol Propper 11: Joined-up public services - Patrick Dunleavy PART III: A NEW FISCAL RELATIONSHIP12: Financing Future Welfare States: A new partnership model? - Howard Glennerster13: Reflections on Public Service Reform in a Cold Fiscal Climate - Christopher HoodAfterword - Ben Lucas, Gerry Stoker and Matthew TaylorBibliography