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The Art of Active Listening
How People at Work Feel Heard, Valued, and Understood
Langbeschreibung
Improve communication, engagement, and culture with active listening.When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?All you have to do is listen.The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:
Inhaltsverzeichnis
IntroductionChapter 1: Recognize the Unsaid Chapter 2: Seek to Understand Chapter 3: DecodeChapter 4: ActChapter 5: Close The LoopConclusion: Are You Ready to Become a Better Active Listener?
HEATHER R YOUNGER is the founder and CEO of Employee Fanatix. She is an international keynote speaker, host of the “Leadership with Heart” podcast, and a workplace culture, employee engagement and diversity, equity and inclusion consultant. Heather has a law degree from the University of Colorado Boulder. She is the best-selling author of The 7 Intuitive Laws of Employee Loyalty and The Art of Caring Leadership.
ISBN-13:
9781523003884
Veröffentl:
2023
Erscheinungsdatum:
25.04.2023
Seiten:
192
Autor:
Heather R. Younger
Gewicht:
226 g
Format:
225x148x10 mm
Sprache:
Englisch
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