User Experience in Libraries

In this groundbreaking new book, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or 'UX') research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do. Edited by the team behind the international UX in Libraries conference, this volume will ignite new interest in a rapidly emerging area of research.

Chapter 1 Uncovering complexity and detail, Andy Priestner, Matt Borg; Chapter 2 Using ethnographic methods to study library use, Bryony Ramsden; Chapter 3 Embracing an ethnographic agenda, Donna M. Lanclos; Chapter 4 Holistic UX, Matt Borg, Matthew Reidsma; Chapter 5 Applying human-centred design to the library experience, Paul-Jervis Heath; Chapter 6 The why, what and how of using ethnography for designing user experience in libraries (and a few pitfalls to avoid), Leah Emary; Chapter 7 Identifying the barriers, Andrew D. Asher; Chapter 8 Illuminating study spaces at Cambridge University with spacefinder, Andy Priestner; Chapter 9 WhoHas?, Helen Murphy; Chapter 10 User experience beyond ramps, Penny Andrews; Chapter 11 Changing the dialogue, Rosie Jones, Nicola Grayson; Chapter 12 UX and a small academic library, Margaret Westbury; Chapter 13 Understanding our students and ourselves, Michael Courtney, Carrie Donovan; Chapter 14 What makes an informal learning space?, Bea Turpin, Deborah Harrop, Edward Oyston, Maurice Teasdale, David Jenkin, John McNamara; Chapter 15 Spaces for learning? using ethnographic techniques, Helen Jamieson; Chapter 16 Are you sitting comfortably...?, Elizabeth Tilley; Chapter 17 UX in libraries, Andy Priestner, Matt Borg;