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Continuity Management

Preserving Corporate Knowledge and Productivity When Employees Leave
Langbeschreibung
"How can I keep knowledge from walking out the door when employeesleave?"This pressing question is insightfully answered in this landmarkbook. Operational knowledge has never been more critical toorganizational success. Knowledge loss from downsizing, imminentbaby-boomer retirements, and high job turnover have created aknowledge continuity crisis that poses an unprecedented threat toorganizational productivity and profits. Based on extensiveresearch, Continuity Management solves this crucial problemof knowledge loss for managers at any organizational level bydescribing an effective strategy for preserving knowledgecontinuity between employee generations. Revolutionary in itseffect, but evolutionary in its practice, continuity management isfueling a new knowledge revolution. This book is about thatrevolution-and how to lead it.
Inhaltsverzeichnis
Introduction.PART 1: KNOWLEDGE CONTINUITY IN THE INFORMATION AGE.1. Knowledge Loss in the Information Age.2. Knowledge as a Capital Asset.3. Knowledge Continuity: The New Management Function.4. The Knowledge Learning Curve.PART II: CONFESSIONS OF A CONTINUITY MANAGER.5. Getting Started.6. Six Steps to Continuity Management.7. The Knowledge Continuity Assessment.8. Designing the Knowledge Profile.9. Developing K-PAQ: The Knowledge Profile AnalysisQuestions.10. Developing K-Quest: The Knowledge Questionnaire.11. Creating the Knowledge Profile.PART III: KNOWLEDGE ASSET MANAGEMENT.12. Operational Knowledge Transfer and Acquisition.13. Realignment of the Organizational Culture and RewardSystem.14. Continuity Management in Practice.References.Acknowledgments.Index.About the Authors.
HAMILTON BEAZLEY, PhD, is chairman of the Strategic LeadershipGroup and former associate professor of organizational sciences atThe George Washington University. Prior to his academic career, heserved in various financial and strategic planning positions in theAmerican oil industry and as president of two nonprofitorganizations.JEREMIAH BOENISCH is a communications officer in the U.S. Air Forcewho has served on the staff of the Office of the Secretary ofDefense at The Pentagon. He holds a master's degree inorganizational management from The George WashingtonUniversity.DAVID HARDEN is a pilot in the U.S. Air Force who has served on theJoint Chiefs of Staff at The Pentagon. He holds a master's degreein organizational management from The George Washington University.
ISBN-13:
9780471262374
Veröffentl:
2002
Seiten:
288
Autor:
Hamilton Beazley
eBook Typ:
PDF
eBook Format:
Reflowable
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch

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