Leading Outside the Lines

An all-new approach to understanding the (in)formal connectionsof an organizationFrom the bestselling coauthor of the business classic TheWisdom of Teams comes an all-new exploration of the modernworkplace, and how leaders and managers must embrace it forsuccess. Katzenbach and Khan examine how two distinct factionstogether form the bigger picture for how organizations actuallywork: the more defined "formal" organization of a company-themanagement structure, performance metrics, and processes-and the"informal"-the culture, social networks, and ad hoc communitiesthat spring up naturally and can accelerate or hinder how theorganization works. With dynamic examples from enterprises aroundthe world, this book takes a timeless organizational approach andcreates a powerful paradigm-shifting tool set for applying it.* Includes self-assessment guidelines for senior leaders,front-line managers, and individual contributors* Features organizations in business, government, the nonprofitsector, and academia-including the New York City schools system,Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, HomeDepot, Bell Canada, and the Houston Police DepartmentLeading Outside the Lines illustrates how leaders canmake the two distinct factions work together to get the best ofboth.

Introduction: Like Talking to a Wall 1Part One: Using the Informal to Enhance the Formal1 The Logic of the Formal; the Magic of the Informal 132 When the Balance Shifts 313 Jumping Together 47Part Two: Motivating Individual Performance4 It's All About the Work 715 Values Driven, Not Values Displayed 876 It's Still About Performance 103Part Three: Mobilizing Organizational Change7 Setting the Fast Zebras Free 1238 Melting the Frozen Tundra 1419 Mobilizing: A Different Kind of Managing 15510 What to Do 175In Conclusion 197About Our Sources and Methodology 201A Diagnostic Tool: Assessing Your Organizational Quotient 209Notes 217Acknowledgments 223About the Authors 225Index 227