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The Hidden Art of Interviewing People

How to get them to tell you the truth
Langbeschreibung
There is growing interest in the use of Neuro LinguisticProgramming (NLP) as a Qualitative Market Research technique. NLPwas previously used in psychology to understand how people thinkand react, and as a tool in self-development, interpersonal skillsand business, looking at how our brains think and experience theworld.Qualitative Market research experts now see that using NLP canhelp the researchers understand the human brain and, armed withthis power, they can find out the truth from interviewees. TheHidden Art of Interviewing People shows how, by using NLP andrelated techniques in interviews, the market researcher can seebeyond the obvious to the truth.
Inhaltsverzeichnis
FOREWORD.ACKNOWLEDGEMENTS.ABOUT THE AUTHORS.INTRODUCTION.1 TAKING THE BRIEF.What's in this chapter?The importance of the fi rst steps.Being at your best.The dance of communication.Reading the signposts.True listening.Quality questions.Eliciting values.Setting the scene - NLP frames.Checklist for taking the brief.2 RESPONDING TO THE BRIEF.What's in this chapter?What's the point of writing a proposal?Proposal or action plan?The power of words.Using values to enhance the action plan.Document style and construction.Thinking like the client.Action plan writing guidelines.3 THE SAMPLE.What's in this chapter?Recruitment.Characteristics.VAK subquotas.Recruitment approaches.4 RESEARCH INTERVIEWS.What's in this chapter?Overview.How we create our reality.How does the process of fi lters and communication work?Reframing.Envirometics.Rapport.Role.The topic guide.Handling individuals.Animating the group.Groups vs depths.Projective and enabling techniques.5 UNDERSTANDING WHY PEOPLE BEHAVE THE WAY THEYDO.What's in this chapter?Understanding people.The fi ve sensory fi lters.Eye accessing cues.Primary interest or focus of attention.Global-specifi c: chunk size.Relational sort for decision: sameness-difference(matching-mismatching).Motivating attention fi lters.Options-procedures.Time sort: past, present, future.Decision-making.Usage.6 THE ANALYSIS.What's in this chapter?To analyse or not to analyse?One way of working.Recording the interview.Analysis.How do we elicit this information?Summary.7 PRESENTING YOUR FINDINGS.What's in this chapter?Putting it all together.The presentation process.Videoconferencing.8 ETHICS, ECOLOGY AND CODES OF PRACTICE.What's in this chapter?What do we mean by ecology?Manipulation.Ecology: NLP style.Ethics and qualifi cations.Codes of practice.9 CONVERSATION PIECES.GLOSSARY.REFERENCES.INDEX.
Neil McPhee is a long-time qualitative researcher, who beganhis career in 1972. Having been told by his boss, in his firstweek's employment in research, to go and help out with someinterviewing (of retired people, applying for old-age busconcession passes), he discovered his probable incompatibility withstructure by omitting to fill out any questionnaires at all.Some 25 years ago, Neil was introduced to new thinking at apresentation on Nonverbal Communication and Body Language. Hebecame sold on the possible applications and the subject ingeneral. Soon after that, Neil discovered NLP.There was little turning back after that. You cannot unlearnsomething so potent and pretend that none of it existed. Sincethen, Neil has variously bought, run and sold his own full-serviceagency and worked as Qualitative Research Director for anAmerican-owned agency. He now offers his services as aQualitative/Ethnography Practitioner and Consultant, both in the UKand internationally.Neil trained in NLP/Hypnotherapy with Roger Terry.Roger Terry is a scientist with over 25 years'experience in running and building successful businesses. Ten yearsago, he founded Evolution Training with his partner Emily, and henow works with businesses and individuals, guiding them to evolveto their full potential. Previously, his career was within theutility sector, where he was responsible for new business creationand innovative business development.An international NLP Master Trainer, hypnosis instructor and experton human value systems, Roger leads seminars and consults withcompanies on executive teams in the UK, USA, Europe and the MiddleEast. His expertise in cultural change has helped businessesrevitalise their organisations and people, bringing their culturesin line with the business strategy required to produce profit andgrowth.With a talent for using Neuro-Linguistic Programming and personaldevelopment techniques, Roger has a pragmatic and practical style.His enthusiastic and forthright approach to coaching, with afocused Neuro-Linguistic Programming methodology, provides a uniqueintervention approach that allows a client to achieve the maximummovement in their chosen direction for minimum effort.
ISBN-13:
9780470513231
Veröffentl:
2007
Seiten:
384
Autor:
Neil McPhee
eBook Typ:
PDF
eBook Format:
Reflowable
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch

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